Privacy Policy
This Privacy Policy explains how Aussie Math Tutor NSW may collect, use, store and disclose personal information when you visit our website, contact us, book an assessment, use our educational resources or receive tutoring services.
About this Privacy Policy
Aussie Math Tutor NSW respects the privacy of students, parents, carers and visitors to our website. This policy describes our general approach to handling personal information.
This policy applies when you:
- visit our website;
- use our free maths games, practice activities or educational resources;
- contact us about tutoring;
- book a free assessment or tutoring session;
- communicate with us or one of our tutors; or
- receive tutoring services from Aussie Math Tutor NSW.
For general information about Australian privacy regulation, visit the Office of the Australian Information Commissioner (OAIC).
Information we may collect
The information we collect depends on how you interact with us.
Tutoring enquiries and bookings
When a parent, carer or student contacts us, we may collect information such as:
- parent or carer name;
- email address;
- telephone number;
- suburb or general location;
- student's first name;
- student's school year or stage;
- preferred tutoring times;
- whether tutoring is requested online or face-to-face;
- maths topics or areas where support is requested; and
- other information voluntarily provided as part of the enquiry.
Tutoring and assessments
If you proceed with an assessment or tutoring, we may collect information reasonably required to provide the service, including the student's current maths level, assessment results, learning goals, homework or work samples, attendance, lesson information and information a parent or carer chooses to provide about relevant learning or support needs.
Health, disability and learning-support information
If a parent or carer chooses to provide information about a student's disability, medical condition, neurodiversity or other health or learning-support needs, we use that information only where reasonably necessary to support the student's tutoring, safety or learning needs.
Access to this information is limited to people who reasonably need it for those purposes, such as the student's tutor. We do not use such information for unrelated purposes unless permitted or required by law.
Billing and administration
We may retain invoice details, payment records, contact information and other records reasonably required for accounting and business administration.
If a payment is processed through a bank or third-party payment service, that provider may process payment information under its own terms and privacy practices. We do not intentionally collect or store full payment-card details through our website unless a payment service specifically requires and processes that information.
Website, Google Analytics and technical information
When you visit our website, technical and usage information may be collected automatically. Depending on your device, browser settings and applicable consent settings, this may include:
- device and browser type;
- operating system;
- pages viewed;
- approximate geographic information;
- referring website or search engine;
- time spent on and interactions with website pages; and
- other technical information used to operate and improve the website.
Google Analytics and Google Site Kit
Our website uses Google Analytics and Google Site Kit to help us understand website traffic and how visitors interact with our content. Analytics information is used primarily to improve website performance, educational resources and user experience.
Google may process information in accordance with its own Privacy Policy.
We do not use website analytics as a substitute for an educational assessment of an individual child.
Children and our free maths games
Aussie Math Tutor NSW provides free maths games, practice activities and educational resources that may be used by children.
Our children's game pages are designed to minimise personal-data collection
We do not use information generated through children's game activity to create behavioural advertising profiles of individual children or to serve targeted advertising to individual children.
If a parent or carer believes that a child has provided personal information to us unnecessarily, please contact us. We will review the request and, where appropriate, correct or delete the information.
You can explore our free maths games without creating a user account.
How we may use personal information
We may use information we collect to:
- respond to tutoring enquiries;
- arrange assessments and tutoring sessions;
- provide maths tutoring;
- communicate with parents, carers and students;
- adapt tutoring to a student's learning needs;
- coordinate tutor availability;
- issue invoices and maintain business records;
- operate and improve our website;
- analyse website performance;
- improve maths games and educational resources;
- maintain website security and troubleshoot technical problems; and
- meet applicable legal, accounting or regulatory requirements.
We do not sell student or parent contact lists.
Overseas processing and cloud services
Some technology providers we use, including Google and other cloud, hosting, email or website service providers, may store or process information outside Australia.
The countries in which information is processed may vary depending on the provider's infrastructure and service configuration. Where it is reasonably practicable for us to identify relevant overseas processing locations, we will review and update this policy if needed.
Third-party providers process information in accordance with their own privacy policies, security practices and contractual terms.
Cookies and similar technologies
Our website uses cookies and similar technologies for purposes such as:
- website functionality;
- analytics and performance measurement;
- security;
- technical preferences; and
- understanding how visitors use our website.
You can usually control or disable cookies through your browser settings. Some website functions may operate differently if cookies are blocked.
Photographs, testimonials and student work
We will not intentionally publish personally identifiable photographs, videos, testimonials or student work for promotional purposes without obtaining appropriate permission where required.
Where the material identifies a child, permission should normally be obtained from a parent or carer before publication, unless another lawful basis applies.
If you have concerns about material published on our website, please contact us and we will review the request.
Security, data breaches and how long we keep information
Protecting information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, unauthorised disclosure and inappropriate modification.
Measures may include password protection, account controls, secure website technologies and limiting access to information to people who reasonably require it.
No internet transmission, website or electronic storage system can be guaranteed to be completely secure.
Suspected data breaches
If we become aware of a suspected loss, unauthorised access or unauthorised disclosure of personal information, we will take reasonable steps to investigate, contain and address the incident.
Where notification is required by applicable law, we will notify affected individuals and the relevant regulator.
Retention
We may retain information for as long as reasonably required for purposes including:
- providing tutoring services;
- communicating with families;
- maintaining relevant assessment and lesson records;
- resolving enquiries or complaints;
- accounting and taxation;
- maintaining appropriate business records; and
- meeting applicable legal requirements.
Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.
Access, correction and deletion requests
You may contact us if you would like to:
- ask what personal information we hold about you;
- request correction of inaccurate information;
- update your contact details; or
- request deletion or review of information where appropriate.
We may need to verify identity before providing access to personal information. If a request concerns a child, we may also need to confirm that the person making the request is authorised to act for the child.
A request to delete information may be limited where we reasonably need to retain information for legal, accounting, safety, dispute-resolution or other legitimate business purposes.
Privacy questions and complaints
If you have a question, concern or complaint about privacy or how Aussie Math Tutor NSW handles personal information, please contact us first so we can review the issue.
We will acknowledge privacy complaints, investigate the circumstances and aim to provide a response within 30 days. If we reasonably need additional time, we will let you know where practicable.
Aussie Math Tutor NSW
Email: info@aussiemathtutor.com.au
Where Australian privacy law provides a right to make a complaint to the OAIC, further information is available from the OAIC privacy complaints page.
Third-party websites and services
Our website may link to or embed services operated by third parties. Those services may have their own privacy policies, terms and security practices.
Aussie Math Tutor NSW does not control the privacy practices of independent third-party websites or services. We recommend reviewing their privacy information before providing personal information.
Changes to this Privacy Policy
We may update this policy when our website, tutoring services, technology providers, information-handling practices or applicable legal requirements change.
The latest version will be published on this page and identified by the Last updated date near the top.
Have a privacy question?
Contact Aussie Math Tutor NSW if you would like to ask about information we hold or how information is handled on our website.
